I have purchased 2 great rugs from you in the past year. Most recently we received a Sphinx Oriental Weavers rug which is phenomenal. It took me 2 tries to get the Sphinx right, but your return service was remarkable.
I am completely satisfied with your customer service, competitive prices, speedy delivery and great products. I will highly recommend you to anyone looking for a rug. I was initially very nervous about purchasing an item like this via the net. But you have put my fears at ease.
I will be a lifetime customer. Thanks for everything. And I’m not kidding—every
time I look at my Sphinx - it’s like WOW! Thanks again.
I had a good vacation, music tour to Germany, Berlin, Dresden-and I have been delighted
with all the rugs. They make a great centerpiece and the quality was excellent.
When I get hold of a digital camera I will definitely send a picture. Your advice
all along has been most helpful. Thanks for all.
WOW! We received the rug and I’m so very pleased with it. It looks beautiful in our dining room! You are the BEST!
I am happy with my purchase—thanks. That was a quick 2-3 weeks, I received it today and my wife is pretty happy.
The rug came on Saturday. It looks great. Thanks for your help. I’ll let you know when I get the pad. The pleasure was all mine.
The rug arrived today, and it is more beautiful than the web picture. I will be ordering another.....for the dining room this time.
Thank you so much. I am so pleased.
Yes-we have received our and are very pleased. Thank you for your help and assistance.
Yes, I did receive the rug yesterday (3/11/08) and it looks fabulous. The wait was well worth it. Thank you for everything! Kindest Regards,
We got the rugs and they are beautiful.
I was wondering about that...I had just ordered the 5X7 size rug in the same design which was backordered (but you were great at finding one for me!). I was so pleased with it. I wanted to get the runner too.
It’s ok that it’s backordered. Getting the bigger rug sooner was much more important to me. I really appreciated you finding the first one that you could send to me quickly on my last order! Please keep the order and send the runner when you can.
You are correct, it arrived Monday. It was much sooner than was expected, too. Not complaining, really, I just have to clean that room it’s supposed to go in now. The rug was exactly what I expected. Thank you for your initial phone call to let me know the rug was on back order and your follow through tracking the shipment to delivery.
Without a doubt, I will use your company again in the future.
Thanks for all your help Alvera, you really helped me along with my rug order, I appreciate it & can't wait to get my new rug for my library. I am sure to be calling on you again.
Alvera, Thank you for such a wonderful customer service experience. I appreciate the communication.
- Vicki Johnston
I finally got them right before Christmas, thank you so much for keeping in contact with me, I love them.
Happy New Year,
I received my order very quickly, thank you. My experience with your company was so good I'd like to see about ordering more of them from you.
Wow, that's customer service!! Thanks for your response.
Happy Holidays to you as well,
Thank you so much for taking care of this so quickly. RugsGalore, has been one of the best online companies I've ever ordered from, with one of the nicest customer service departments. I will be shopping with you guys again!
Just a quick note to say I received both the rug and the pad - thanks very much ... I LOVE the rug.
- Liz R.
Thank you Alvera.
You are a pleasure to deal with.
Thank you for your wonderful customer service. I will keep shopping on your website.
I recieved the leather rugs two days later after I ordered them. They are really awesome and I love them. Just wanted to let you know, thanks for the prompt delivery. When I signed on your site again, the same rugs were $7 more each. I think a got a real super deal on that product.
Alvera, We received the oval rug yesterday, and we love it! The colors were well represented on the website. Thank you for canceling the small rug. We are picking out a 5 x 8 to put in the same room as the oval rug. I will call you to order that one! I forgot to ask you about the free rug pad with the oval rug. Can we receive that when we order the 5 X 8 and rug pad?
I have received the seat pads and think that they are beautiful - superb quality and texture. In what other colors are they available?
- A VERY satisfied customer
I just wanted to take a moment to thank you very much for the great customer service and follow up via phone and e-mail. I was very impressed with you. It's not everyday that you experience such good service and I very much appreciate it.
We received our rugs and they are beautiful. They fit perfectly in our home. Thank you for a great service.
Sorry it took so long to get a picture to you of my rug, but it took a long time to get things the way I wanted them after I moved in. Anyhow, here's the rug in the dining room. I also included a picture of the runner that I bought for the hallway. Thanks for all your help.
Hi Guinevere -
The Momeni rug did show up while we were gone and it's BEAUTIFUL!!! Thanks so much for your help. We've given your name and phone number to LOTS of our friends! I hope they come to you when they're ready to buy!! Here's two pictures. You're welcome to use them if you ever need to show other customers "real" pictures of these two rugs!
Just wanted to let you know that I received my rugs, and they are so beautiful! Thanks so much for all you help!
- Sally Rankin
I received my rug today....I love it, it's exactly what I wanted....I couldn't ask for a more perfect match. Great quality also. Thanks for the great service.
We received the rug, and love the design. The detail (and there is a lot of detail, though not as much as in the largest rectangular rug) is pretty crisp. The colors are very true to the photo I viewed online, but one color I thought might be purple was actually brown (circles the border and is in parts of the design).
In a perfect world I'd figure out how to take a digital photo and send it to you! If I can figure out that technology, you'll be hearing from me again.
Thanks again; we are very happy with all (4) rugs we recently purchased. Have a great day!
- Janet Michels
Thank you so much for doing that, Guinevere. It it very much appreciated. I'm very happy with the customer service you and your company have provided. I will definitely recommend your website to friends and family. As I mentioned previously, you have a great selection of styles and sizes.
Just a short note to tell you that my wife is very pleased with the rug I bought for her for Christmas. I was pleased with the speedy delivery of both the rug and the pad. It looks beautiful in our dining room. Thank you for the fine service.
I received my rug on Friday and am very happy with it. Thank you so much!
Hello Guinevere -
I just wanted to say thank you for the rug, we received it last week and it looks wonderful.
It looks great! I also want to compliment you on your wonderful service. Best service I've experienced related to any online purchase I've ever made.
Thank you so.... much. I really appreciate all your care. You are wonderful!
We recieved our rug last week and it is perfect. Thank you so much for your wonderful service.
I received my rug yesterday and was shocked at how quickly this order was processed. The rug is beautiful. I will be recommending you to all my friends.
Just wanted to touch base and confirm schedule shipment of the round rug (per our conversation) sometime this week. We will be back at the cabin and can be there for delivery. Thanks again. These are beautiful rugs and we are enjoying them. Also your customer service has been excellent. We have enjoyed doing business with you.
- Donna Lance
Thank you for the information. Your company has GREAT customer service. This is the second e-mail I've received by a specific person, not just what I consider a mass replied e-mail since I placed my order. Look forward to seeing my rug delivered!
- Julie Paul
Hello! I received the rug (to replace an identical existing damaged one) and it matches exactly (excepting the binding as you thought). It just great! Thanks for your perfect description over the phone. I'm really pleased. Thanks!
FYI. The rug pad arrived 2 evenings ago, and the area rug came last night. I am very pleased with the area rug! Very dramatic and it brightens up a dark room----nice and plush. Thank you for the prompt service---
Hi Guinevere, Our rug arrived yesterday evening. We love it! Looking forward to ordering more as we get our new home furnished and decide on color schemes etc.
I just wanted to let you know that the rug and rug pad arrived today, and we absolutely love the carpet! Thank you so much for everything.
- John & Kathy
Rug received shortly after your e-mail. We love it....again thank you soooo much for all your help. We've enjoyed working with you so much. I will definitely get pictures to you later this week. We'll await the pad in a week or so.
Hi Guinevere.....I'm really looking forward to getting my rug. I'll email you a picture once I have it in place. I just want to let you know that I have totally enjoyed working with you and your company. Everyone there is so nice and the personal service you give is outstanding. That is something few and far between these days. I will recommend you to everyone!!
Hi Guinevere, Sorry it's taken a bit but attached is the photo you asked for of our new rug. We are in love with it and have received lots of compliments. The good part of course is for having a golden retriever who loves it too.
Again, thanks for all your help.